Shipping & Delivery

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Please note: 

Shipping will be delayed over the Christmas and New Year period due to holidays and Australia Post demand. Apologies for any inconvenience. Items will be shipped express and as soon as possible.

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We know you want your order ASAP, so we express post all of our domestic online orders via Australia Post. Items are dispatched Monday to Friday within 24 hours of purchase. If you purchase on a weekend or public holiday, your order will be dispatched within 24 hours of the next working day. 

All Australian orders $250.00 and over will qualify for free shipping. Australian orders under $250.00 will incur a standard shipping fee of $15.00 at checkout. 

Domestic orders will have an approximate delivery of 1-3 business days for Express Post. Please be advised this depends on your location and whether you are in the Express Post delivery zone.

A signature will not be required on delivery, however, to guarantee delivery, we recommend your parcel be sent to an address where there will be someone to receive it between 9am - 5pm. If no one is at your specified shipping address when delivery is attempted, it is at Australia Post's discretion to leave the parcel in a safe place or leave a calling card. 

Please note: Once Australia Post has taken possession of your parcel it is no longer the responsibility of Sanctum co.

Sanctum co. is not liable for lost or stolen shipments, so please ensure you nominate a secure delivery address as a refund or replacement product will not be approved. If you have a discrepancy with postage please contact Australia Post via their website or customer service number.

In the instance that you have provided Sanctum co. with an insecure or incorrect shipping address and your package is returned to us, you are liable for any additional shipping costs in order to have the product shipped again. If you refuse a shipment from Sanctum co., you will be responsible for any charges or import fees that are incurred on the package and the cost of returning the item to Sanctum co. will be your responsibility and deducted from your merchandise refund.